Visiting the Hospice

Visiting the Hospice


As we move into stage 3 of the Coronavirus pandemic, we have again risk assessed our visiting policy. In keeping with NHS Scotland guidelines and our environment here at Accord we are now able to extend our visiting.

We thank you for your patience and adherence as we have had to implement some strict measures to keep everyone safe.

This practice has kept all patients, families, staff and the community safe in the past 4 months with the risk of transmission greatly reduced. We may revisit this if the virus becomes more prevalent locally or nationally.

Going forward these principles will broadly apply but may be adjusted in individual circumstances if required and agreed with staff.

  •  We will allow 2 visitors to a room at a time. (This can now be a different 2 visitors at a time)
  • We ask that visiting be kept to between the hours of 1pm and 8pm.
  • Please arrive bringing a face covering to be worn at all times whilst in the hospice.
  • Visitors will enter via our side entrance which is normally our ambulance bay.  There is a bell on the door. We will have a hand gel station inside the door for cleaning your hands on arrival and just before you leave. Please be patient as this is answered by staff who will then escort you to the patient’s room. This will allow for social distancing to be maintained.
  • We will keep the sign in folder on the gel station table which you sign on arrival and when you leave.
  • When you are ready to leave if you push the nurse call system in the room a member of staff will then escort you back to the door where you can use the hand gel prior to leaving.
  • As previously, when a patient’s condition deteriorates, we do make exceptions and this is organised by Sister Alison Auld or in her absence the nurse in charge.
  • The other exemption will be that we COVID swab all patients on admission. These results are usually available within 24 hours. Until patient’s results are received and reported negative, we will continue with our current 2 named visitors who will enter via the patient’s own external door and wear full PPE until the results are available. Staff will explain this on admission.
  • We are also looking into ways to allow for outside visits whilst still maintaining social distancing within the hospice we will update this when we can.

If there are any further enquiries regarding the visiting please do not hesitate to contact myself Alison Auld and we can discuss this. 0141 581 2000.

As an organisation at ACCORD we thank you for bearing with us in following the Scottish Government and NHS Scotland guidelines. We hope that by introducing these new measures it allows more extended family and friend groups to spend more time with your loved ones in the Hospice which we know will be most beneficial to them.

If you have any questions about visiting, please call our Charge Nurse on 0141 581 2000 for more information.