Services at ACCORD

Learning & Development

As providers of specialist palliative care, the education department within ACCORD has a  well-established programme of palliative and end of life care courses available throughout the year. We aim to provide a broad range of high quality education and training to our own staff and also those of local organisations. Some of our staff regularly contribute to external events at local and national level.

Meet the Team

Susan Jackson

Susan Jackson - Clinical Effectiveness Team Leader

Susan has overall responsibility for education, quality and practice development within the organisation. She holds a Master’s degree in Cancer Nursing and a Post Graduate Certificate in Teaching in Higher Education and has many years’ experience of palliative care education at varying levels. Susan previously worked as a Clinical Nurse Specialist in Oncology and Haematology but despite leaving the clinical area she remains committed to high quality patient care and strives to provide education and training to a level where this is achieved. Her specific areas of interest are communication skills, staff support and quality improvement. She is an accredited trainer for Sage & Thyme® Communication Skills and an experienced facilitator of advanced communication skills training (Trained by Maguire Communication Skills Unit, Christie School of Oncology, Manchester).

Lorna Reid

Lorna Reid - Education Support Nurse

Lorna has responsibility for a range of educational outreach programmes to care homes.  She was the project lead for the Abbey Pain Scale Project, the SPAR (Supportive and Palliative Action Register) Project in 12 local care homes and the Namaste Care Pilot Project. From this work Lorna also developed the first Namaste Care Course to be offered in Scotland which is now delivered twice a year in partnership with Ayrshire Hospice. Lorna graduated from Napier University with a PhD in 2017. Her study explored the social organisation of advance care planning conversations in a Residential Care Home which put complex decision making conversations firmly but inappropriately into the hands of Senior Social Care Workers. Her specific areas of interest are, promoting comfort and hope through Namaste Care, palliative care in care homes and communication skills. She is an accredited trainer for Sage & Thyme® Communication Skills and a facilitator of advanced communication skills training (Trained by Maguire Communication Skills Unit, Christie School of Oncology, Manchester).

Calendar of Events

  • Introduction to Palliative Care for Registered Nurses (Care Homes)
  • Introduction to Palliative Care for Care Staff (Care Homes)
  • Namaste Care Programme for People with Advanced Dementia
  • Sage & Thyme® Communication Skills
  • Advanced Communication Skills for Health Care Professionals
  • Tea and Topic

For further information on any of the above please contact

Bespoke Events

We are happy to consider requests from partner organisations / individuals to provide tailor made courses or events. If this is something that interests you then please contact Susan Jackson,, to discuss how we can work with you.

Practice Development

Improving the quality of care drives the development of practice within the hospice and the education team support staff in various ways to achieve this. Examples include:

  • Reflective practice
  • Communication skills training
  • Clinical skills updates
  • Quality improvement initiatives
  • Statutory and mandatory training.

As an organisation ACCORD actively encourages staff to share good practice and to participate and initiate research. A list of poster presentations and publications can be found below.


  • Sleep
  • Hospital palliative care
  • Namaste x 2
  • Social carers
  • TOM
  • 02 therapy
  • The Abbey Pain Scale Project


Connelly J, Milligan S, Stevens E, Jackson S & Rooney K (2015)  Advance Care Planning in a Community Setting, Nursing Standard 29 23

Five Hospice Consortium (2013)      Advance/Anticipatory Care Planning – Facilitators Training Pack acp_facilitatorspack_f2.pdf

Reid L, Snowden A & Kydd A (2012) An exploration of palliative care provision in Scottish care homes, British Journal of Nursing     Vol.21 (1)      pp. 8-15.      ISSN 0966-0461

Stevens E, Jackson S & Milligan S (2009)   Palliative Nursing – Across the Spectrum of Care, Wiley Online Library: AcrosstheSpectrum.pdf

Snowden A & White (2014)   Assessment and care planning for cancer survivors – a concise evidence  review  MAC14699ACPEvidenceReview4.pdf

Laird B, Walley J, Murray G et al (2011)  Characterization of Cancer-induced Bone Pain: An Exploratory Study, Support Care Cancer  19:1393–1401 DOI 10.1007/s00520-010-0961-3

Practice Placements

We are happy to accommodate practice placements for a variety of students, including nursing, medical, social work, occupational therapy and therapeutic radiography. These placements are organised directly with local Higher and Further Educational Organisations, however if you have any queries then please email

Work experience for secondary school pupils can also be arranged – Click Here

Book a Room

The meeting room within the resource centre can be booked for external events. The main room can seat a maximum of 50 in theatre style however other layouts are available.

  • Audio-visual equipment includes Starboard, projector and DVD player.
  • Flip charts and pens are available on request.
  • There is disabled access and a hearing loop system available.
  • Catering can also be organised for events.

How to get in Contact

  • For further information and to check availability please contact 0141 581 2026