Services at ACCORD

Administration Services

The Administration Services and Executive Support are background but vital functions that support many aspects of clinical care and provide general assistance to all teams.

Meet the Team

Eileen Sutherland

Eileen Sutherland - Administration Manager

Eileen is a member of the Senior Management Team of ACCORD and provides executive support to the Board of Directors. She has a vast knowledge of clinical administration both in the written and electronic format. Eileen ensures the hospice is compliant with all aspects of Information Governance and supports the Chief Executive in the role of Caldicott Guardian.

Our Reception area is looked after by our part-time receptionist who is ably supported by a team of dedicated volunteers who will always guarantee a warm welcome to ACCORD.

Our Admin Teams consist of a receptionist, admin assistants, medical secretaries, clinical admin lead, IT co-ordinator and HR officer.

Aims of the Service

Our Admin team provide support and assistance to staff within all services at ACCORD and aid the smooth running of the Hospice on a daily basis. They have communication with GP’s, patients, families and volunteers. All staff are trained on information governance and confidentiality is maintained at all times.

All patient referrals received into the Hospice are initially dealt with by the Clinical Admin Team who will input details on to Crosscare – our electronic patient record system. This information is then passed to the appropriate team who will deal with the patient’s care; this is undertaken within the recognised standard of 2 working days.

Hours and Availability

  • General Admin – Monday to Friday, 9am to 5pm – 0141 581 2000
  • Clinical Admin  – Monday to Friday, 9am to 5pm – 0141 581 2026